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Available Sessions
Team Building
This program is an entertaining, informative
session designed to build a new team or to strengthen
the dynamics of an existing team. Attendees will
work together on a variety of skill practice exercises
that demonstrate the value of teamwork to reach a common goal.
Motivational Feedback Skills
This program is designed to train managers, or front
line supervisors, in the use of feedback skills
as a means of motivating their staff. The
session covers the delivery of
both positive and constructive
feedback and discusses the effect of
unintentional feedback on the workforce.
The program concentrates on motivational needs
of the employee as well as offers hands-on training
through role-playing and skill practice.
Diversity Training
This session discusses the change in the demographics of
today's society and provides an introspective discussion of
personal prejudices and how they relate to the workplace.
Diversity training will ensure that all employees are being
treated fairly and consistently. Sexual harassment
training may be added.
Time Management
This program offers managers and supervisors information on how to
reduce time wasters and concentrate on time gainers. Attendees
will have an opportunity to learn the value of daily
planning achieving goals through the use of delegation.
Customer Service Training
This session concentrates on how to offer outstanding customer service. The
program covers how to greet the customer, how to demonstrate readiness to
help and the importance of thanking the customer by name.
Other Training Services:
Citation Solutions can also provide specialized programs or training materials
on topics such as:
- IT Training
- Policies and Procedures
- New Employee Booklets
- Training collateral for company sponsored programs.
To learn more about our training services, please contact us today.
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